Last updated: 31 August 2026
Information we collect
When you make an enquiry, we may collect your name, contact details, location, information about your pet and anything else you choose to include. Basic technical information may also be processed to keep the website secure and functioning.
How information is used
We use enquiry information to respond, understand the support requested, arrange veterinary care where appropriate and maintain necessary business and clinical records. We do not sell personal information.
Who information may be shared with
Information may be shared with veterinary professionals involved in providing care, aftercare providers where you request their service, and trusted technology providers used to operate this website. Information may also be disclosed where required by law.
Retention and security
Information is kept only for as long as needed for the purpose it was collected, including any professional, legal or accounting obligations. Reasonable technical and organisational measures are used to protect it.
Your rights
You may have rights to access, correct, restrict or request deletion of your personal information, subject to applicable legal and professional record-keeping requirements. Contact details for privacy requests will be added before the service opens.
Changes to this policy
This policy may be updated as the service and website develop. The date above will show when it was last revised.